SHIPPING

1. WHAT ARE MY SHIPPING OPTIONS?

We're glad you asked! We're proud to offer FREE shipping! We ship out international orders via DHL Express and FedEx courier delivery. For local shipments, we use a local courier company with a real-time online tracking service. Please see the detailed Shipping & Returns.

 

2. HOW DO I TRACK MY ORDER AFTER IT HAS BEEN SHIPPED?

Tracking number and the type of courier service will be provided in the email confirmation once order has been confirmed.

 

3. HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?

Orders will be shipped out within 7-14 business days after an order is made, unless stated otherwise in the product description. Custom made orders will take up to 21 business days for delivery after the order date.

 

4. CAN I SHIP TO AN ADDRESS THAT IS DIFFERENT FROM MY BILLING ADDRESS?

Yes! After placing your order and at the end of checkout process, you will have to fill in your shipping address and your billing address separately. Billing address is filled in at the Payment Section of checkout.

 

5. CAN I CHANGE MY SHIPPING ADDRESS?

Yes! As long as your order has not been dispatched, you can decide to change your shipping address. Please contact us so that we can make sure your item has not been prepared for dispatch. Once your order has been prepared for dispatch, we may not be able to make amendments. This is because all prepared orders would have already been placed in a sealed cage to await pick up by the delivery company.

 

6. DO YOU ALLOW PICK UP?

Pick up is possible for orders within Singapore. If your order was made outside of Singapore and you happened to be visiting Singapore before the dispatch, you can opt for the pick-up. All pick up arrangement must be communicated via email and an agreed appointment time be made with us.

 

7. DO YOU DROP SHIPPING?

Unfortunately, we do not do drop shipping due to the high value of our items. We require our customers to sign on the delivery order and invoice upon receiving their items from the courier company.

 

8. WHAT HAPPENS IF NO ONE IS HOME WHEN MY ORDER IS DELIVERED?

If you are not at home, a reminder notice will be dropped in your mailbox or a contact number will be left by the courier company so that you can arrange to receive your delivery at a later time.

 

9. I RECEIVED AN ITEM FROM AN UNKNOWN SENDER AS GIFT. CAN I CHECK WHO THE SENDER IS?

We respect our customer’s privacy and will not disclose the sender's information to anyone without the sender's consent. An exception is made if it is required by law. Your sender is responsible for contacting you or providing you with any desired information.

 

10. I NEED THIS ITEM URGENTLY, CAN YOU POST EXPRESS?

Yes, we do offer express postal services with fee charges. 

 

11. IS THERE A CUSTOM AND SALES TAX?

Prices shown on our website are exclusive of GST. One's Treasure ships on a DDU (Delivery Duties Unpaid) basis. This means that no taxes and duties are included in your final purchase price. Instead, when your order arrives you will be invoiced for these costs directly by our shipping partner. As a recipient, you are liable for all import duties, customs and local taxes levied by the country you are shipping to. Payment of these duties and taxes must be made before your order can be released from customs of the country you ship to. For more information, please visit our Shipping & Returns page or contact your local custom officer for further details.