RETURN AND WARRANTY

1. WHAT IS YOUR RETURN POLICY?

At One's Treasure, we stand by the quality of our products. Your satisfaction is important to us. For defective items shipped, we allow a 30-day return policy upon receipt of the order by the customer. For more detailed information, please see our Shipping & Returns.

 

2. HOW DO I RETURN AN ITEM I PURCHASED?

All items for return will first be examined for an option report before exchange services can be granted as outlined in One's Treasure's policies on our Shipping & Returns page.

Follow these procedures if you require repair services:

i. Email us at admin@onestreasure.com to notify us of the problem and our customer service representative will respond to your enquiry as soon as possible at .

ii. We may ask you to ship the item back to us for inspection. You will be provided with a pre-approved repair authorisation form and a return address.

iii. Send the package via a traceable carrier (DHL, FedEx, Local courier), so that you can track your package if necessary.

iv. Following an inspection of the item, we will repair the item if they are found to be faulty and will return it to you as soon as we can. We require at least 14-working days. If we deem that the item is damaged due to fair wear and tear or customer negligence, we may offer to repair it at your cost or you can opt to have it shipped back as it was to your address (delivery charges will apply).

v. Remember to state “Item return for repair” on the commercial invoice of the shipment in order to request exemption of any potential duplicated tax and duties on the order.

 

3. WHAT IS YOUR WARRANTY PERIOD?

We allow a 30-day return policy upon receipt of the order by the customer.

 

4. I RECEIVED MY ITEM BUT IT IS DAMAGED, WHAT SHOULD I DO?

Please refer to above FAQ Return & Warranty: 2. How do I return an item I purchased?

 

5. CAN I RETURN THE ITEM TO YOUR SENDING ADDRESS?

Yes! You can if your order is within Singapore. You may contact us here.