ONLINE SHOPPING
1. HOW DO I PLACE AN ORDER ON ONE'S TREASURE?
Ordering made on www.onestreasure.com is both easy and secure.
Step 1: Browse items and select your favourite items. You can select as many items at a time to view them later at checkout.
Step 2: Add to Cart and head to checkout. Once you have found your favourite items, add the items to your Shopping Cart and make sure you click on the “ADD TO CART” button, which is located on the Right corner of the page, before proceeding to checkout.
Step 3: Complete your order. From the checkout page, make sure that all the items you have added to your shopping cart are correct. Once you are ready, click on “Checkout” button and follow the directions through the checkout process to complete your order.
Step 4: We will confirm your order. Once you have placed your order, you will receive a confirmation email that includes details of your order. Please do bear in mind, your order will not be placed until the very end of the checkout process, when you will be asked for your detailed information.
2. DO YOU PROVIDE AN INVOICE?
Yes! We do. Your invoice will be instantly sent through email once you have completed the checkout
3. IF THERE WAS A PROBLEM WHILE SUBMITTING MY ORDER, SHOULD I JUST RESUBMIT?
Just to be sure, you should first contact our Customer Service Department via email at admin@onestreasure.com or directly message us. Our contact details are in stated here. We can let you know if your order has been submitted successfully or not. If it hasn't, we can place the order on your behalf.
4. WHAT IF I HAVE PLACED A DUPLICATE ORDER?
If you think you might have placed a duplicate order, please contact our Customer Service Department via email at admin@onestreasure.com or directly message us here. We'll make sure that everything gets sorted out to your satisfaction.
5. HOW DO I CANCEL AN ORDER AFTER IT HAS BEEN SUBMITTED?
Orders once placed and confirmed cannot be cancelled because at One's Treasure, we work efficiently to have your order processed for shipping or for production (for custom made orders). If you still must withdraw your order, you will be subjected to a 30% of cost in restocking fee.
Onestreasure.com reserves the right to make any amendments to this policy at any time. Notification of any changes will be published on this page.
For more details please check our Terms and Conditions page.
6. DO YOU ACCEPT INTERNATIONAL ORDERS?
Currently, One's Treasure ships to Japan, Australia, China, USA, UK, New Zealand, Germany, Switzerland, South Korea and Thailand.
For more details please check our Shipping & Returns page.
7. WHAT IF I CAN'T FIND THE GEMSTONE I WANT ON YOUR SITE?
No problem. We really want to help you find the perfect gem so don't give up. If you can't find it on our site, you can contact us admin@onestreasure.com and we'll help you find exactly what you're looking for.
8. CAN I SEND SOMEONE GIFTS FROM ONE'S TREASURE?
Of course! Simply indicate the two addresses during the ordering process. Take note that, Billing Address is filled at Payment Option. For your protection, be sure to let your credit card issuer know that you'll be using a different shipping address other than your billing address.
9. HOW DO I CHECK THE STATUS OF MY ORDER?
An email notification will be sent to the email address that you have keyed in during checkout.
10. I HAVE RECEIVED MY ITEM BUT IT IS NOT WHAT I WAS LOOKING FOR. CAN I RETURN IT?
Items in the photos exhibited at our store are in their exact image and true size. You will receive your actual item exactly of the same quality as represented on our website. Hence, there is no return allowed in this matter. For further details, you may refer to Shipping & Returns page.
11. ARE THERE OTHER SERVICES PROVIDED BY ONE'S TREASURE?
Yes! We provide extra services to our customers in the form of Custom Made and Special Orders, and Repairs Services. For more details, please check our Terms and Conditions Page
12. DOES ONE'S TREASURE PROVIDE REPAIRS SERVICES FOR ITEM NOT PURCHASED FROM ONE'S TREASURE?
Yes. We do provide repairs services for non One's Treasure purchased items.
13. IS THERE ANY BACKORDER?
Unfortunately, there is no backorder for our items as there will never be two stones that are exactly the same. However, we can recommend stones of similar quality to the stone that you might have an eye on. The same goes to our jewellery design where there is only one stock to each piece of jewelry. You can always choose our custom-made order if the item you want is sold out.